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Parameters of Operational Excellence – Quality & Reliability

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  Episode 7: Introduction Among the key parameters of Operational Excellence, "Quality & Reliability" stands as a cornerstone for ensuring efficiency, safety, and profitability in operations. They refer to the ability of a business to consistently produce and deliver products or services that meet or exceed customer expectations. In this article, we will delve into the significance of quality and reliability in the industry.   Quality: Quality is defined as the degree to which a product or service meets or exceeds customer expectations, adherence to industry standards, specifications, and best practices. It can be measured in a variety of ways, such as: Customer satisfaction surveys Number of returns or complaints Product or service failure rates Process defects Examples of Quality Measures: Precision in Drilling Operations : Ensuring precise drilling techniques through advanced technologies like directional drillin...

Parameters of Operational Excellence – Cost Management

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  After addressing various aspects of Operational Excellence, including potential misconceptions and the correlation with ISO and other quality standards, it's essential to delve into the parameters that form the core of any operational excellence initiative. These parameters may be implemented selectively based on strategic objectives and timelines, taking different forms across divisions, locations, departments, or functions within a corporation. Each parameter undergoes decomposition into sub-parameters, and then further into smaller initiatives, projects, and tasks. The first parameter to discuss is a crucial parameter in this Operational Excellence pursuit which is “Cost Management”. This parameter plays a pivotal role in ensuring that companies not only remain competitive but also thrive in an ever-evolving market. Cost Management: A Cornerstone of Operational Excellence Cost Management involves optimizing expenses while maintaining or enhancing the quality of products and ...