Parameters of Operational Excellence – Quality & Reliability
Episode 7: Introduction Among the key parameters of Operational Excellence, "Quality & Reliability" stands as a cornerstone for ensuring efficiency, safety, and profitability in operations. They refer to the ability of a business to consistently produce and deliver products or services that meet or exceed customer expectations. In this article, we will delve into the significance of quality and reliability in the industry. Quality: Quality is defined as the degree to which a product or service meets or exceeds customer expectations, adherence to industry standards, specifications, and best practices. It can be measured in a variety of ways, such as: Customer satisfaction surveys Number of returns or complaints Product or service failure rates Process defects Examples of Quality Measures: Precision in Drilling Operations : Ensuring precise drilling techniques through advanced technologies like directional drillin...